Housing NSW operates under the Housing Act 2001. Housing NSW provides public housing for over 122,000 public housing homes they also fund not-for-profit organisations. With the growing housing shortage Housing NSW also offer a range of assistance to low-income households renting in the private sector, for details please contact their offices.
The Housing Contact Centre delivers a wide range of services to tenants 24 hours a day, every day of the year:
Maintenance (24 hours/7 days)
Our busiest times are from 7.30am – 10.00am and 4.30pm – 6.30pm on weekdays, and from 8.00am – 10.30am on Saturdays. So if your call isn’t urgent you should phone us outside of these hours.
General enquiries (24 hours/7 days)
Feedback – suggestions, compliments and complaints (Monday to Friday: 8.30am – 4.30pm)
Home Purchase Advisory Service (24 hours/7 days)
Rentstart (Monday to Friday: 8.00am – 6.00pm and Saturday: 9am – 5pm)
Reports of fraud or corruption (Monday to Friday: 8.30am – 4.30pm)