Web counselling lets you connect one-on-one, real time, with a Kids Helpline counsellor, over the web. Because a lot of young people use web counselling, there is often a wait time before a counsellor is available. If you need to talk to someone straight away, phone Kids Helpline on 1800 55 1800 and speak with a counsellor in person. Web counselling is open 7 days a week.