Hunter Community Hub has an amazing team of Support Coordinators who can help you make the most of your NDIS plan.

Our Support Coordinators will support you in understanding and implementing the funded supports in your plan. They will link you to community, specialist disability, mainstream, and other government services. We will focus on supporting you in building skills, and assisting you to be independent and in control or your own life.

At Hunter Community Hub, we understand the importance of support coordination for individuals with disabilities. Our team of experienced professionals works tirelessly to provide the highest level of support and assistance to ensure that our clients lead fulfilling and independent lives.

Why choose Hunter Community Hub?

  • We are mobile. We are happy to make home visits.
  • We do not charge the higher TTP rate.
  • Our staff each have many years of working in disabilities.
  • We are a registered provider so we are able to work with Agency, Plan and Self managed participants.
  • We have a wealth of local knowledge about disability and mainstream services in the Hunter Region.
Hunter Community Hub's Support Coordination Team

What is Support Coordination?

Support coordination is a process that helps individuals with disabilities access the services and resources they need to achieve their goals and live independently. This can include assistance with finding and coordinating services such as therapy, transportation, housing, and employment.

There are three levels of support coordination that can be included in your plan:

Specialised Support Coordination

Generally delivered in a time limited, outcomes focused manner and by an appropriately qualified and experienced practitioner to meet the individual needs of the participant’s circumstances. Necessitated by specific high complex needs or high level risks in a participant’s situation, to reduce complexity in the participant’s support environment in the context of broader systems of support, whilst also assisting the participant in connecting with NDIS supports, negotiating solutions with multiple stakeholders and building capacity and resilience.

Support Coordination

Further qualifications/experience are required to strengthen a participant’s ability to design and build their supports with an emphasis on linking the broader systems of support across a complex service delivery environment. Coordination of Supports is to focus on supporting participants to direct their lives, not just their services. This may include resolving points of crisis, and developing resilience in the participant's network.

Support Connections

Assistance for participants to implement their plan by strengthening the ability to connect with the broader systems of supports and understand the purpose of the funded supports and participate in the community. Support Connection will assist a participant in understanding their plan, assisting in ongoing management of supports, and answering questions as they arise.

Why is Support Coordination Important?

Support coordination is essential for individuals with disabilities because it helps them navigate the complex system of services and resources available to them. Without support coordination, individuals may struggle to access the services they need and may not be able to fully participate in their communities.

How can a Support Coordinator help me?

A support coordinator is your own personal NDIS expert. Our staff have extensive experience in disabilities and have a great amount of local knowledge of services in the Hunter Region, including Newcastle, Lake Macquarie, Central Coast, Port Stephens, Maitland & Cessnock.

Your Support Coordinator (COS) will assist you in negotiating with providers about what they will offer you and how much it will cost out of your plan. Support coordinators will ensure service agreements and service bookings are completed. They will help build your ability to exercise choice and control, coordinate services, and access your local community.

They can also assist you in planning ahead to prepare for your plan review.

Support coordinators will assist you in optimising your plan, ensuring that you are getting the most out of your funded supports.

Depending on your individual goals, plan objectives and aspirations you may receive funding for these supports in your plan. Hunter Community Hub is able to provide support coordination at all levels.

NDIS support coordination helps participants access the supports and services they need.

Our Support coordinators are trained and experienced professionals who can assist with developing and implementing individual support plans, and can connect participants with service providers. By providing tailored and responsive support, our support coordinators can help NDIS participants to overcome barriers and achieve their desired outcomes.

Our Approach to Support Coordination

At Hunter Community Hub, we take a holistic approach to support coordination. Our team of experienced professionals works closely with each client to understand their unique needs and goals. We then develop a personalized plan of action that includes identifying appropriate services, coordinating those services, and monitoring progress to ensure that our clients are receiving the support they need.


We understand the importance of support coordination for individuals with disabilities. We are committed to providing the highest level of support and assistance to ensure that our clients lead fulfilling and independent lives. Our team of experienced professionals is here to help navigate the complex system of services and resources available to you. We would be happy to discuss how we can help. Contact us today to learn more.