Understand your NDIS plan
Understand your funding, support categories, goals and the services available to you.
Make the most of your NDIS plan with practical, personalised support from an experienced local Support Coordinator.
Our Support Coordinators help you understand your funding, connect with suitable providers, coordinate your services and respond when problems arise.
We work alongside you to strengthen your confidence, choice and control. Whether you are new to the NDIS, changing providers or managing complex circumstances, our team can help you take the next step.
Get in touch
Our friendly team is here to help. Call us today to learn more about our services.
Speak to our team
Monday to Friday, 8am–5pm
How we can help
Your Support Coordinator helps turn your NDIS plan into practical support arrangements that work in everyday life.
Find suitable providers
Identify and compare providers that match your needs, preferences, location and goals.
Coordinate your supports
Help your providers, family members and other services communicate and work towards shared outcomes.
Understand service agreements
Review proposed services, prices, responsibilities, notice periods and cancellation arrangements.
Resolve service problems
Respond when supports are not working, services are unavailable or your circumstances change.
Prepare for plan reassessments
Organise information about your progress, support needs and changing circumstances.
Why choose Hunter Community Hub?
- Local Support Coordinators with knowledge of services across Newcastle, Lake Macquarie and the Lower Hunter.
- Experienced staff with disability and psychosocial support knowledge.
- Home and community visits available where appropriate.
- Practical assistance tailored to your goals, preferences and circumstances.
- Support for Agency-managed, plan-managed and self-managed participants.
- A registered NDIS provider with established quality, safeguarding and complaints systems.
- A community-focused organisation committed to building connections and creating opportunities.
What is Support Coordination?
Support Coordination helps you understand and implement your NDIS plan so your funded supports work effectively in everyday life.
A Support Coordinator can help you connect with disability, community, health and other mainstream services. They can assist you to compare providers, coordinate support arrangements and respond to barriers or changes.
Good Support Coordination does more than arrange services. It helps you make informed decisions, exercise choice and build the confidence to manage your supports more independently.
Support Coordination may help if:
- You are new to the NDIS.
- You are unsure how to use your funding.
- You need help finding suitable providers.
- Your services are not working well together.
- Your circumstances or support needs have changed.
- You are considering changing Support Coordinators.
How it works
Getting started with our Support Coordination team is straightforward.
1
Contact our team
Call us or submit an online referral.
2
Discuss your needs
Tell us about your plan, goals and current supports.
3
Meet your coordinator
Meet the person who will work alongside you.
4
Build your supports
Start connecting services and working towards your goals.
More than finding providers
We believe effective Support Coordination should help you build a meaningful life within your local community.
Along with connecting you to disability supports, we can help you explore community groups, education, employment, volunteering and mainstream services that support your goals.
Local service knowledge
Newcastle, Lake Macquarie, Maitland, Cessnock, Port Stephens and surrounding areas.
Types of Support Coordination
Your NDIS plan may include different forms of assistance with connecting and coordinating your supports.
Support Connection
Assistance to understand your plan, connect with suitable services and strengthen your ability to manage your supports.
Support Coordination
More detailed assistance to design and coordinate your support arrangements, work across different service systems and respond to barriers.
Specialist Support Coordination
Time-limited support from an appropriately qualified practitioner where significant complexity or risk requires specialist coordination.
The supports available to you depend on the funding and categories included in your current NDIS plan.
Support Coordination that puts you in control
We focus on more than organising services. We help you understand your options, make informed decisions and build the skills needed to manage your supports with greater independence.
Frequently asked questions
Common questions about starting or changing Support Coordination services.
Yes. Participants generally have choice over which
provider delivers their Support Coordination. Check any
notice requirements in your existing service agreement
before changing providers.
Home and community visits are available where
appropriate. We can also arrange meetings by telephone,
video call or at one of our offices.
Yes. We can work with Agency-managed, plan-managed and
self-managed participants where the appropriate Support
Coordination funding is included in the plan.
Yes. Your Support Coordinator can explain the relevant
parts of your plan and help you understand how your
funded supports may be implemented.
Yes. Family members, nominees and other authorised
representatives can contact us. We will confirm the
participant's consent and any relevant authority before
sharing personal information.
This depends on current availability, your location and
the type of assistance you require. Contact our team and
we will discuss the expected commencement timeframe
with you.
Looking for a Support Coordinator?
Speak with our team about your plan, goals and the type of support you need.