Across Australia, more than 92 per cent of NDIS providers are not registered.

They operate without audits, do not undergo compliance checks, and are not held to the same quality and safety standards.

Hunter Community Hub is different.

We choose to operate in the top tier of all providers—fully registered, fully audited, and fully committed to delivering high-quality, reliable support that participants can depend on.

This is what sets us apart.

1. We Meet the Highest Standard of NDIS Quality and Safety

Registration with the NDIS Quality and Safeguards Commission is optional for many providers.

Most avoid it because it is demanding.

Hunter Community Hub chooses it—because participants deserve the best.

We are independently audited and assessed against the NDIS Practice Standards, giving families confidence that our services are safe, consistent, and delivered with integrity.

When people choose HCH, they choose peace of mind.

2. We Support Every Participant, No Matter How Their Plan Is Managed

Many providers can only work with self-managed or plan-managed participants.

HCH can support everyone.

• Agency-managed
• Plan-managed
• Self-managed

This flexibility opens the door for more people in the Hunter and Lake Macquarie regions to access quality supports without barriers.

3. Professional Systems That Smaller Providers Simply Don’t Have

Being in the top 8 per cent means we invest heavily in systems that protect participants and enhance service quality:

• Professional governance
• Policies and procedures across the organisation
• Dedicated Operations, HR, and Scheduling teams
• Structured incident reporting
• Transparent communication
• Robust staff screening and training

Most providers cannot offer this level of structure or accountability.

We make it standard.

4. Highly Trained, Highly Supported Staff

Every Hunter Community Hub worker completes:

• NDIS Worker Screening
• Comprehensive induction
• Mandatory training
• Ongoing professional development
• Regular supervision and support

This ensures our teams are skilled, confident, and ready to deliver outstanding support—every time.

5. A Real Organisation, Not a One-Person Provider

Many of the 92 per cent of unregistered providers are single operators.

Hunter Community Hub is a thriving multidisciplinary organisation offering:

• Support Coordination
• Psychosocial Recovery Coaching
• Support Workers
• Employment Services
• Lawn and Garden Program
• Social Groups and Outings
• Learning Centre activities

Participants can access a wide range of services under one trusted umbrella—without having to constantly switch providers.

6. Real Programs. Real Community. Real Impact.

We run some of the region’s most engaging social and skill-building activities:

• Gaming and LAN groups
• Dungeons and Dragons
• Craft groups
• Movie nights
• Photography groups
• Community outings
• Employment pathways through our gardening crew

These programs help participants connect, build confidence, and feel part of something bigger.

Most providers offer none of this. We make it part of who we are.

7. Reliability You Can Count On

A large percentage of small NDIS providers come and go.

Some disappear within months.

Hunter Community Hub is built for the long term.

Our systems, our staff, and our structure ensure support continuity—no last-minute cancellations, no instability, no wondering who will show up.

We are here for participants today, tomorrow, and long into the future.

Choose a Provider in the Top 8%

Choose Quality. Choose Safety. Choose Reliability. Choose Hunter Community Hub.

When families choose Hunter Community Hub, they choose a provider that operates at a higher standard than more than 92 per cent of the market.

They choose experience, governance, trust, and genuine commitment to improving lives.