Support Coordination has been changing as the NDIS continues to evolve, with more focus on participant choice, reducing complexity, and making funding decisions more responsive to individual needs.
Over time, many participants and families have reported that access to support coordination is not consistent across plans, and that the process can be confusing. Some people receive funding for support coordination in their plan, while others do not, even when they would benefit from help understanding the system, connecting with services, or managing multiple support needs.
It is important to understand that support coordination is not a guaranteed part of every plan. Whether it is funded depends on the participant’s goals, level of complexity, and the way the NDIA assesses their support needs. In some cases, a participant may be better supported through a different combination of funded supports or through a plan management option.
Why people are asking about it
- plans are increasingly complex and can be difficult to navigate
- participants may need help coordinating health, disability, education, and community supports
- some people need extra assistance to understand their plan and service bookings
- there is growing concern about whether participants have enough practical support to implement their plans well
What it means for participants
If you do not have Support Coordination in your plan, you may still be able to access help through other channels such as a plan manager, local area coordinator, advocacy services, or the services of a provider that can help you understand your plan and connect with supports.
If you are unsure whether you need Support Coordination, it may help to discuss this at your planning meeting or review, or to ask for a plan review if your circumstances have changed and your supports are no longer meeting your needs.
See also:
Get in touch
Our friendly team is here to help. Call us today to learn more about our services.
Hunter Community Hub is a registered NDIS provider of disability services.
Contact us for to make a referral or to discuss your NDIS plan.
